The Business Communication Professional

The Business Communication Professional program provides students the basic competencies involved in effective communication and team work between those at the very top of a company through to middle management, first-line supervision and line workers. Clear and concise communication is a must for today’s fast-paced business world. Business professionals require the ability to communicate efficiently and effectively on a range of complex subjects. Communication between staff and management, with clients and prospective clients, requires the utmost clarity to ensure expectations are met and decisions can be made on the basis of accurate information. Without effective communication skills, both menial tasks and strategic business decisions can result in costly mistakes for any organization. Moreover, effective business communication can mean the difference between closing a deal with a prospective client or losing their business altogether.


The Business Communication Professional Program

Whether in writing or speaking, effective communication is a must for business managers at all levels as well as those seeking promotion into higher ranks. Students will learn the fundamental strategies behind effective business communication alongside potential barriers that may inhibit these efforts. Students will be introduced to technology that will facilitate their communication efforts, gain insight into effective oral presentations as well as visual aids that can help in these efforts.


Program Objectives

At the conclusion of this program, students will be able to:

  • Evaluate elements of effective business communication and explain any barriers
  • Examine how technology has impacted business communications
  • Explain the importance of intercultural communication in the business setting
  • Use the English language appropriately in business communications
  • Write an effective business message and develop effective visual aids for a proposal
  • Prepare an oral presentation
  • Create a resume, application letter, and follow-up messages
  • Define communication and describe effective listening skills
  • Use appropriate questions in communicating with others
  • Explain why communication is important in helping people learn
  • Identify best practices and correct audiences for delivering successful presentations
  • Organize topics for business communication and identify the types of business writing
  • Describe correct sentence structure and elements of direct and forceful writing
  • Use appropriate language in business communication
  • Describe revising and editing techniques
  • Use Microsoft Office


Education and National Certifications

  • Students should have or be pursuing a high school diploma or GED.
  • There are no state approval and/or state requirements associated with this program.
  • There is a National Certification exam available to students who successfully complete this program:
    • Microsoft Office Specialist (MOS) Certification Exam.


National Certification

Upon successful completion of this  program, students would be eligible to sit for the Microsoft Office Specialist (MOS) exam. Although there are no state approval, state registration or other state requirements for this program, students who complete this program  will be prepared and are eligible to sit for this national certification exam. Students who complete this program are encouraged to complete the externship option with their program. Students who complete this program can and do sit for the MOS national certification exams and are qualified, eligible and prepared to do so.


Externship / Hands on Training / Practicum

Although not a requirement, once students complete the program, they have the ability to participate in an externship and/or hands on practicum so as to practice the skills necessary to perform the job requirements of a professional in this field. Students will be assisted with completing a resume and/or other requirements necessary to work in this field. All students who complete this program are eligible to participate in an externship and will be placed with a participating organization near their location.