The Computer Technician Professional

Computer Technology Industry Association (CompTIA) A+ training offers a standard competency for entry-level service technicians in the computer industry. Earning CompTIA A+ Certification means that an individual possesses the knowledge, skills and customer service skills necessary to be a successful computer service technician offering a nationally-recognized and industry-recognized credential for new entrants into the field. Indeed, CompTIA A+ certification is the most widely-recognized certifications available across the IT industry.


The Computer Technician Professional CompTIA A+ Program

The CompTIA A+ course will build upon students' existing user-level knowledge and experience with personal computer software and hardware in order to present fundamental concepts and techniques that technicians will use every day on the job. Upon completing this course, students will gain the essential skills and technical expertise necessary to install, upgrade, configure, troubleshoot, optimize, repair and perform preventative maintenance on basic personal computer hardware and operating systems. The CompTIA A+ course provides students with the basic knowledge and skills necessary for a career in PC support. The course is designed to fully prepare students to sit for and pass the CompTIA A+ 220-801 and 220-802 certification exams. Course topics include installation, configuration, preventative maintenance of PC hardware components, and the basics of networking, security, virtualization, desktop imaging, and deployment. Students will also gain knowledge of diagnostic and troubleshooting processes for various types of technical issues.


Program Objectives

At the conclusion of this program, students will be able to:

  • Describe the common features of PC hardware found on desktop and laptop computers
  • Explain network hardware, protocols, and how to build a network
  • Identify unique features and concerns specific to laptop computers
  • Describe the printing process, installation, and maintenance common printer types
  • Describe IT support operational procedures in a workplace
  • Explain the features, tools, and installation options of Windows Operating Systems
  • Identify the components of Windows Operating Systems networking, preventative maintenance, security settings, and virtualization
  • Describe common security threats and security-breach prevention methods
  • Explain the network setup, security, and synchronization of mobile devices
  • Describe the diagnostic and troubleshooting processes for hardware, software, networking, and security issues
  • Use Microsoft Office


Education and National Certifications

  • Students should have or be pursuing a high school diploma or GED.
  • There are no state approval and/or state requirements associated with this program.
  • There is a National Certification exam available to students who successfully complete this program:
    • CompTIA A+ Certification Exams (220-801 and 220-802)
    • Microsoft Office Specialist (MOS) Certification Exam.


National Certification

Upon successful completion of this  program, students would be eligible to sit for the CompTIA A+ Certification Exams from CompTIA® and the Microsoft Office Specialist (MOS) exam. Although there are no state approval, state registration or other state requirements for this program, students who complete this program  will be prepared and are eligible to sit for the national certification exams. Students who complete this program are encouraged to complete the externship option with their program. Students who complete this program can and do sit for the CompTIA A+ and MOS national certification exams and are qualified, eligible and prepared to do so.

Externship / Hands on Training / Practicum

Although not a requirement, once students complete the program, they have the ability to participate in an externship and/or hands on practicum so as to practice the skills necessary to perform the job requirements of a professional in this field. Students will be assisted with completing a resume and/or other requirements necessary to work in this field. All students who complete this program are eligible to participate in an externship and will be placed with a participating organization near their location.